Refund policy

SAWSEE offers a 15-day return & exchange policy - subject to quality check approval.

We’re happy to offer a return, refund, or exchange on your order, as long as:

· The request is made within 15 days of delivery, and

· The item is unused, unwashed, and in its original condition with all tags intact.

· Refunds are made as store credit or to the original payment method, as chosen by you.

Returns and exchanges are processed after a successful quality check.

1. Return & Exchange Rules

  • Returns/Exchanges must be requested within 15 days of delivery.
  • Items once exchanged are not eligible for return or refund. A second exchange is allowed, subject to availability.

2. Return Charges

  • Return pickup is available. 
  • The first return request for an order is free. If a second return request is raised for the same order, a handling fee will apply.

3. Quality Check is Mandatory
We only accept returns if items:

  • Are unused, unwashed, and in original condition
  • Have all original tags and packaging
  • Are the same as what was ordered

Returns will be rejected if:

  • Items are used, worn, damaged, or not what was shipped
  • Original tags are missing
  • Wrong/counterfeit items are sent

 

4. Refund / Exchange Timelines

  • Return pickup is arranged within 24–48 hours after approval.
  • The product will reach our warehouse in 5–7 days, followed by a quality check.
  • Once approved, the refund will be initiated.
  • Overall, the complete return and refund process may take up to 10–15 days from pickup.
  • Once your return passes quality check, we’ll refund the item price or send a replacement.
  • Prepaid orders - will be refunded to the original payment method or as store credits chosen by you.
  • Cash on Delivery (COD) orders - will be refunded as store credit or via bank transfer, if valid bank account details are provided by the customer.

 

5. Important Reminders

  • Ensure you return the correct item. We’re not responsible for incorrect returns.
  • If a wrong item is sent back, we’ll notify you by email. You have 3 days to respond, and 5 days to arrange pickup at your own cost.
  • If not collected in 5 days, the item will be discarded.
  • Any item returned twice incorrectly will be discarded and no refund will be given.

6. Damaged / Defective / Wrong Item Received?
Please WhatsApp us at +91 90477 77373 or email us at customercare@feelingsawsee.com within 48 hours of delivery with photos of the issue. Requests made after 48 hours will not be accepted.

7. Abuse of Policy
If we detect a pattern of misuse (frequent returns, bulk exchanges), we may deny your future requests.

 

All returns and refunds are subject to AARA ATHLEISURE LLP - SAWSEE discretion.